Shipping Policy

Digital products (downloads)

Nothing ships in the mail. Digital products are delivered online, right after your payment goes through.

•       Your download link appears on the order confirmation page and is also sent to the email address you used at checkout.

•       Most orders arrive within minutes. If you don’t see the email, check your spam or promotions folder first.

•       Download the file and save it to your device. We suggest you do it right away.

•       Fillable PDFs work best when opened on a computer in a PDF reader such as Adobe Acrobat Reader. Some phone and tablet apps don’t support fillable fields.

If your link doesn’t arrive or doesn’t work, email support@cresentmoon.store with your order number, and we will send it again.

Apparel and other physical items

Our apparel is made to order and shipped directly by our print-on-demand partner, [print-on-demand company name]. That means your item is printed after you order it.

•       Processing (printing and packing): about [number] business days.

•       Delivery after it ships: about [number] business days within the United States. [International delivery times, or say we ship to the United States only.]

•       Total time from order to your door: about [number] business days. Busy seasons can add time.

•       You will get a shipping confirmation email with a tracking number once your order ships.

•       Shipping cost is calculated at checkout based on your address and what you ordered.

Orders with more than one item may arrive in separate packages, sometimes on different days.

Your shipping address

Please check your address before you pay. We can’t change an address once an order goes to print. If a package comes back because of a wrong address, you will be responsible for the cost to send it again.

Customs, duties and taxes

[If you ship outside the United States:] International orders may be charged customs, duties, or taxes by your country. Those charges are the buyer’s responsibility and are not included in the price.

Lost, delayed, or damaged orders

If your tracking shows no movement for [number] days, or your order arrives damaged or wrong, email support@cresentmoon.store within 20 days of your expected delivery date. Include your order number and, for damage, a photo. See our Refund Policy for returns.

Questions

Email support@cresentmoon.store. Please include your order number so we can help you faster.

Cresent Moon Brand

[P.O. box address]